The inclusion and accessibility hotel award
Category open to: All venues that demonstrate accessible dining and social practice in their hotels that lead to inclusive experiences for people of all abilities, including wheelchair users, blind or low vision, deaf or loss of hearing and mental health.
The judging criteria focus on the hospitality experience itself and best attempts for inclusivity rather than the provision of additional measures, installations or bricks and mortar (ramps etc) being required.
JUDGING: An anonymous booking enquiry, website assessment and site inspection performed by a third-party accessibility specialist.
*WINNER IS ELIGIBLE TO ENTER THE AHA NATIONAL AWARDS*
Judges will assess the following:
- Booking and reservation process
- Staff asking politely if they needed any assistance
- Staff encouraging to assist throughout the duration of the experience
- Staff listening and accommodating the needs of the customer
- Website accessibility, and the experience of booking online
Categories
Accommodation Awards
Hotels can only nominate in one accommodation specific category (e.g. Deluxe Accommodation Hotel of the Year) per venue.
Cost: $150 + Reimbursement to cover the cost of anonymous property judging.
- Deluxe Accommodation Hotel of the Year
- Luxury Lifestyle Accommodation Hotel of the Year
- Superior Accommodation of the Year
- Mid-range Accommodation Hotel of the Year
- Apartment Accommodation Hotel of the Year
- Boutique Style Accommodation of the Year
- Resort Style Accommodation of the Year
- Regional Accommodation of the Year
- Motel of the Year
Onsite Offering Awards
Hotels can make multiple nominations in the Onsite Offering Awards categories (e.g. Deluxe Restaurant of the Year, Hotel Bar of the Year, Hotel Club Lounge and Hotel Spa of the Year).
Cost: $150 + Reimbursement to cover the cost of anonymous property judging.
Hotel Achievement Awards
Hotels can nominate in more than one category.
Cost: $150
Employee Awards
Hotels can nominate one employee per category.
Cost: $150
- Concierge of the Year
- Food and Beverage Services Employee of the Year
- Engineer and Maintenance Employee of the Year
- Front Office Services Employee of the Year
- Hotel Industry Rising Star
- Human Resources Employee of the Year
- Housekeeper Employee of the Year
- Sales Employee of the Year
- Chef of the Year
- Back of House Employee of the Year
- Executive of the Year
- Revenue Management Employee of the Year