The inclusion and accessibility hotel award

Category open to: All venues that demonstrate accessible dining and social practice in their hotels that lead to inclusive experiences for people of all abilities, including wheelchair users, blind or low vision, deaf or loss of hearing and mental health.

The judging criteria focus on the hospitality experience itself and best attempts for inclusivity rather than the provision of additional measures, installations or bricks and mortar (ramps etc) being required.

JUDGING: An anonymous booking enquiry, website assessment and site inspection performed by a third-party accessibility specialist. 


Judges will assess the following:

  • Booking and reservation process
  • Staff asking politely if they needed any assistance
  • Staff encouraging to assist throughout the duration of the experience
  • Staff listening and accommodating the needs of the customer
  • Website accessibility, and the experience of booking online


Accommodation Awards

Hotels can only nominate in one accommodation specific category (e.g. Deluxe Accommodation Hotel of the Year) per venue.

Cost: $150 + Reimbursement to cover the cost of anonymous property judging.

Onsite Offering Awards

Hotels can make multiple nominations in the Onsite Offering Awards categories (e.g. Deluxe Restaurant of the Year, Hotel Bar of the Year, Hotel Club Lounge and Hotel Spa of the Year).

Cost: $150 + Reimbursement to cover the cost of anonymous property judging.